Mobile Network Operator, Tigo has entered into a partnership with world-class Communications technology and services provider, Ericsson, to help manage and improve its network quality and service delivery.
The strategic deal will enable Tigo extend its footprint nationwide and ensure customer satisfaction by delivering superior network quality using Ericsson’s state-of-the-art technology and experience.
In an interview with the CEO of Tigo Ghana about its overhead fibre project in Bogoso in the Western Region, Roshi Motman, touted Ericsson’s capability and capacity saying: “Ericsson is recognized world-wide for their extensive experience in advising and supporting telecom operators to secure network quality and improved efficiency. Tigo Ghana is going to leverage on their expertise to offer our customers a reliable and seamless network experience”.
She explained that although like other telecom companies the network is core to their operations, companies like Ericsson are market leaders and renowned for telecommunications services.
She said she believed the partnership would give Tigo Ghana the opportunity to focus on delivering quality experience for its customers and managing the network.
“It will also guarantee network quality and optimisation which is crucial for customer experience” Roshi emphasised. Ericsson will manage all maintenance and operations of Tigo Ghana’s active network among others.